Crypto Dispensers Support
How can we help?
Find an answer about your account, a Bitcoin purchase, a crypto sale or a swap. You can also speak with our team.
Choose a topic
What would you like to do?
Buy Bitcoin by wireUnderstand the request, approved bank instructions, fees and delivery.
Buy with a card or ACHFind help with debit cards, credit cards and bank ACH purchases.
Sell crypto for USDReview supported assets, deposit instructions and your bank payout.
Swap cryptoCheck asset pairs, networks, quotes and the receiving wallet.
Manage your accountGet help signing in, updating your details or recovering access.
Check a transactionUnderstand a pending payment, delayed delivery or failed attempt.
Protect your accountRecognize scams and keep your account information private.
Get help with a past cash depositIn-store cash deposits have ended. Find help with an earlier deposit.
Browse the Help Center
Find the details you need.
Getting Started
Start here to create and secure your account, complete identity checks, understand supported funding routes, and choose whether to buy, sell, or swap crypto. These guides explain what to expect before your first transaction and where to get help.
Account Management
Articles that help users manage the basics of their profile. Updating personal information, securing logins, changing passwords, adjusting preferences, and keeping the account in good standing.
Fees, Limits, and Promotions
Understand how fees and limits work, and find details on current promotions, bonuses, and special offers.
Buy, Sell, and Swap Crypto
Separate step-by-step guides for credit and debit cards, digital wallets, ACH bank payments, white-glove wires, selling crypto to a bank account, and crypto swaps. Check the signed-in flow for current availability.
Verification and Security
Learn how identity and transaction verification works across Crypto Dispensers, which information may be requested, how to complete checks securely, and how we protect your account. Requirements can vary by payment method, transaction, location, and review.
Past In-Store Cash Deposits
In-store cash deposits and Add Cash in Store have been discontinued. Find the service notice and help with unresolved past deposits, existing cash balances, and historical cash-deposit rewards.
Wire Transfers
Manual white-glove support for eligible larger crypto purchases, including eligibility, verification, secure instructions, timing, transaction status, and crypto delivery.
Wallets and Crypto Delivery
Learn how external wallets, wallet ownership, addresses, QR codes, network priority, confirmations, and crypto delivery work.
Troubleshooting
Fast answers for common issues. This category helps users resolve stalled verification, missing deposits, delayed wires, card declines, wallet errors, and other situations without waiting for support.
Contact Us
Contact Crypto Dispensers securely, understand what information to include, and know what to expect after submitting a support request.
Here to help since 2017
Still have a question?
Tell us what you were trying to do and what happened. Leave out passwords, verification codes, full bank or card details and wallet recovery phrases.