Quick answer: Crypto Dispensers identity approval is required before you can use direct in-store cash deposits.
Complete verification securely
- Sign in and open Identity Verification.
- Follow the secure instructions for your identity document, selfie or face check, and any requested address evidence.
- Make sure your legal name, date of birth, and address match the information shown in the secure flow.
- Submit and check the signed-in status for the next step.
Verification may be incomplete, pending, in manual review, need additional documents, be declined, expire, or become approved. Crypto Dispensers Support cannot override or predict a decision.
Do not send an ID image, Social Security number, selfie, password, or verification code by text or email. Provide documents only through the authenticated secure flow.
See how this applies
Example: your information is accurate but the review has not finished. Use one account, submit only current readable documents through the secure flow, and wait for the displayed review. Repeated attempts with different information can make the review harder to resolve.
Before you contact Support
First apply the checks in this article, especially the guidance summarized as: “Quick answer: Crypto Dispensers identity approval is required before you can use direct in-store cash deposits.”. If the issue continues, keep the request focused on this transaction or account event and include:
- deposit or purchase reference
- retailer name and location
- date, time, and amount
- barcode or receipt screenshot with personal details hidden
Remove full payment numbers, government identifiers, passwords, one-time codes, private keys, and recovery phrases from every screenshot or message.