Troubleshooting Barcode Generation Issues

If you are unable to generate your in store cash deposit barcode, the issue is usually related to your browser, device settings, or a temporary connection problem. The steps below resolve most barcode issues quickly so you can continue with your deposit.

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Step 1: Refresh Your Browser

Reload the page and try generating the barcode again. A simple refresh can resolve loading errors or expired sessions.

Step 2: Clear Your Cache and Cookies

Your browser may be storing an outdated version of the page. Clearing your cache and cookies ensures you load the most recent version of the deposit screen.

Step 3: Restart Your Device

Restarting your phone, tablet, or computer can reset system processes that may interfere with loading the barcode correctly.

Step 4: Try a Different Browser

If the barcode does not load in your current browser, switch to another one such as Chrome, Safari, Firefox, or Edge. Browser extensions or settings can sometimes interfere with barcode rendering.

Step 5: Try a Different Device

If the barcode still will not generate, try another device such as a different phone, tablet, or computer. Device-specific settings or restrictions can sometimes prevent the barcode from loading properly.

If the Issue Continues

If none of these steps fix the issue, contact our support team and we will assist you directly. We can help verify your account and walk you through generating the barcode on a different device if needed.

You can reach us through your support ticket or by texting our team for immediate assistance.