Overview
To keep accounts secure and comply with identity verification requirements, users may be asked to upload a government-issued ID and, in some cases, a selfie or additional supporting documents. Most verification delays or failures happen due to unclear photos, missing information, or mismatched details.
Following the guidelines below can significantly improve approval rates and help complete verification on the first attempt.
Accepted ID Types
We accept the following unexpired, government-issued photo IDs:
- Driver’s License (U.S. state or territory)
- State ID (U.S. state or territory)
- Passport (U.S. or international)
Important notes:
- For driver’s licenses and state IDs, you may be required to upload both the front and back.
- For passports, upload the photo (biographic) page.
- If you are using a passport, you must also upload an additional proof of residence.
Accepted Proof of Residence (Required When Using a Passport)
If you submit a passport, please include one document showing your name and current address, such as (but not limited to):
- Utility bill
- Bank statement
- Lease or rental agreement
- Paystub
- Insurance statement
The proof of residence must be dated within the last 90 days, clearly show your name and address, and be fully readable.
Photo Quality Checklist
Before submitting your ID and documents, make sure your photos meet all of the following requirements:
- Clear and in focus (no blur or motion)
- All four corners visible (not cropped or cut off)
- Text fully readable (name, address if applicable, document number, expiration date)
- No glare, shadows, or reflections covering the text or photo
- Correct orientation (not sideways or upside down)
- Original photo of the document (not a screenshot of another image)
- Color image recommended (avoid filters or edits)
Common Rejection Reasons
Verification may fail if:
- Images are blurry or low resolution
- Glare or shadows hide important details
- Documents are cropped or partially out of frame
- The ID is expired or damaged
- Information on the ID or proof of residence does not match the account profile
- The back of the ID is missing (when required)
- A screenshot or altered image is uploaded
- A required proof of residence is missing or older than 90 days when a passport is used
- A selfie is requested but does not clearly match the ID
Lighting & Background Tips
To improve acceptance:
- Use bright, even lighting (natural light works best)
- Avoid flash if it causes glare; increase room lighting instead
- Place documents on a plain background:
- Dark background for light-colored documents
- Light background for dark-colored documents
- Hold the camera steady and keep documents flat
- Do not bend, fold, or cover any part of the document
Retrying Verification
- Review the rejection reason, if provided.
- Retake new photos correcting the issue.
- Confirm your account details match your ID and proof of residence exactly.
- Submit a new attempt only after reviewing the checklist above.
If verification continues to fail after following these steps, you may reach out to us via email or text and provide the required documents. You can send clear photos of your documents to support@cryptodispensers.com, and our team will assist you directly with the verification process.
Important: Avoid submitting multiple attempts back-to-back using the same images, as this can delay approval further.
FAQ
Do I need to upload both sides of my ID?
Yes. Driver’s licenses and state IDs often require both front and back. Passports require the photo page, plus a proof of residence dated within the last 90 days.
Why is proof of residence required when using a passport?
Passports do not display a residential address. A proof of residence helps verify your current address and complete the verification process.
Can I upload a screenshot of my documents?
No. Screenshots often reduce image quality and are commonly rejected. Always upload clear photos of the original documents.
What if my name or address does not match my account?
Your account information must match your ID and proof of residence exactly. Update your account details before retrying.
What information should I provide if I contact Support?
Please include:
- The type of ID used
- Whether you submitted front and back (if applicable)
- Whether a proof of residence dated within the last 90 days was included (if using a passport)
- The rejection message or issue encountered
- Clear photos of the required documents
Do not send full sensitive information in plain text. Support will guide you through the next steps securely.