Quick answer: Use the current locator in Add Cash to find a participating store for your deposit request.
Before you go
- Sign in and open Add Cash.
- Review your current limits.
- Search the locator for a nearby participating location.
- Generate a fresh barcode and bring the cash amount shown in your request.
Retailer participation, store hours, register availability, and supported amounts can change. An old retailer list or a prior successful visit does not guarantee that every register is available now.
If a barcode is rejected, do not repeatedly retry it. Return to Add Cash for the current next step, try another participating location when appropriate, and keep any receipt or safe transaction reference for support.
See how this applies
Example: you are at a participating retailer with a current barcode. Confirm the store, barcode, amount, and displayed limit before handing over cash, and leave with the printed receipt. A receipt is the fastest way to trace a deposit if the balance does not update.
Before you contact Support
First apply the checks in this article, especially the guidance summarized as: “Quick answer: Use the current locator in Add Cash to find a participating store for your deposit request.”. If the issue continues, keep the request focused on this transaction or account event and include:
- deposit or purchase reference
- retailer name and location
- date, time, and amount
- barcode or receipt screenshot with personal details hidden
Remove full payment numbers, government identifiers, passwords, one-time codes, private keys, and recovery phrases from every screenshot or message.