Quick answer: A barcode, register attempt, or hosted-page return is not proof that funds posted. Check your signed-in USD balance and transaction history, and keep the printed register receipt.
What to check
- Confirm that the cashier completed the transaction and gave you a receipt.
- Compare the receipt amount and time with your Crypto Dispensers activity.
- Refresh the signed-in dashboard and check for a pending or completed status.
- Do not generate another deposit or repeat the same register payment while the first result is unclear.
Contact support
If the balance does not update and there is no clear final result, use the secure help form. Include the date, amount, store, and a safe transaction reference. Attach a redacted receipt image if requested.
Do not send a full card or bank number, Social Security number, password, one-time code, private key, recovery phrase, or full wallet address by text or email.
See how this applies
Example: the cashier accepted the cash and you have a receipt, but the balance did not update. Keep the original receipt, confirm the barcode and amount, and contact Support once with the store, time, deposit reference, and a redacted receipt image.
Before you contact Support
First apply the checks in this article, especially the guidance summarized as: “Quick answer: A barcode, register attempt, or hosted-page return is not proof that funds posted. Check your signed-in USD balance and transaction history, and keep the printed register receipt.”. If the issue continues, keep the request focused on this transaction or account event and include:
- deposit or purchase reference
- retailer name and location
- date, time, and amount
- barcode or receipt screenshot with personal details hidden
Remove full payment numbers, government identifiers, passwords, one-time codes, private keys, and recovery phrases from every screenshot or message.