Quick answer: Generate a fresh barcode in Add Cash and confirm that your account is eligible and within its current limit before going to the register.
If the barcode will not generate
- Refresh the signed-in page and try again.
- Confirm that verification is complete and the Limits page shows available room.
- Use a current version of a supported browser and disable extensions that modify page content.
- Try a private window or another trusted device if the page still does not load.
If the register rejects it
- Confirm that you selected a currently participating location.
- Make sure the cashier scans the barcode as an account cash-load barcode, not a QR code.
- Do not reuse an expired or rejected barcode.
- Return to Add Cash for the current next step or choose another participating location.
Never send the barcode payload by text. If cash was accepted, keep the receipt and contact secure support if the balance does not post.
See how this applies
Example: the cashier scans the barcode but the register rejects it. Confirm the barcode is current, the store is participating, and the amount is within the displayed limit. Do not leave cash unless the register produces an accepted transaction and receipt.
Before you contact Support
First apply the checks in this article, especially the guidance summarized as: “Quick answer: Generate a fresh barcode in Add Cash and confirm that your account is eligible and within its current limit before going to the register.”. If the issue continues, keep the request focused on this transaction or account event and include:
- deposit or purchase reference
- retailer name and location
- date, time, and amount
- barcode or receipt screenshot with personal details hidden
Remove full payment numbers, government identifiers, passwords, one-time codes, private keys, and recovery phrases from every screenshot or message.