Quick answer: Generate a fresh barcode in your signed-in account, pay cash at a participating register, keep the receipt, and wait for the posted amount to appear in your Crypto Dispensers USD balance. Then complete a separate Bitcoin purchase.
Step by step
- Sign in and open Add Cash.
- Review your current limits and use the locator to choose a participating store.
- Generate a fresh barcode for the current deposit.
- Show the barcode to the cashier and hand the cashier the paper cash.
- Confirm the amount before the register completes the transaction and collect the printed receipt.
- Keep the receipt until the deposit appears in your USD balance and transaction history.
- When ready, open Buy, choose the cash-balance purchase option, select an eligible external Bitcoin wallet and network priority, review the live quote, and submit.
A barcode is not a QR code, and generating one does not mean funds posted. Do not reuse an expired or rejected barcode. Never use a barcode sent by another person.
See how this applies
Example: you are at a participating retailer with a current barcode. Confirm the store, barcode, amount, and displayed limit before handing over cash, and leave with the printed receipt. A receipt is the fastest way to trace a deposit if the balance does not update.
Before you contact Support
First apply the checks in this article, especially the guidance summarized as: “Quick answer: Generate a fresh barcode in your signed-in account, pay cash at a participating register, keep the receipt, and wait for the posted amount to appear in your Crypto Dispensers USD balance. Then complete a se…”. If the issue continues, keep the request focused on this transaction or account event and include:
- deposit or purchase reference
- retailer name and location
- date, time, and amount
- barcode or receipt screenshot with personal details hidden
Remove full payment numbers, government identifiers, passwords, one-time codes, private keys, and recovery phrases from every screenshot or message.