Quick answer: After an in-store cash deposit posts to your Crypto Dispensers cash balance, open Buy and choose the eligible cash-balance purchase route.
Cash deposit and crypto purchase are separate
Adding cash at a participating retailer funds your Crypto Dispensers cash balance. It does not automatically purchase crypto.
Complete the purchase
- Wait for the cash deposit to appear in your account.
- Open Buy and select the supported cryptocurrency and amount.
- Choose your Crypto Dispensers cash balance.
- Select a compatible wallet you own and control.
- Review the live quote, fee, network cost, priority, and amount you will receive.
- Complete the required security step and submit the purchase.
Keep the retailer receipt until the cash deposit and any later purchase are fully resolved.
See how this applies
Example: you are at a participating retailer with a current barcode. Confirm the store, barcode, amount, and displayed limit before handing over cash, and leave with the printed receipt. A receipt is the fastest way to trace a deposit if the balance does not update.
Before you contact Support
First apply the checks in this article, especially the guidance summarized as: “Quick answer: After an in-store cash deposit posts to your Crypto Dispensers cash balance, open Buy and choose the eligible cash-balance purchase route.”. If the issue continues, keep the request focused on this transaction or account event and include:
- deposit or purchase reference
- retailer name and location
- date, time, and amount
- barcode or receipt screenshot with personal details hidden
Remove full payment numbers, government identifiers, passwords, one-time codes, private keys, and recovery phrases from every screenshot or message.