Quick answer: The safest method is to use the wallet’s own Copy address button instead of decoding a screenshot with a third-party website.
If you must scan a QR code
- Open the receiving wallet yourself and display its Bitcoin receive QR code.
- Use a trusted device or the built-in scanner in the sending flow.
- Confirm that the decoded result is a Bitcoin address for the exact network shown.
- Compare the full address with the wallet before submitting.
A QR code can contain more than a plain address, and an image can be altered. Do not upload wallet QR codes, recovery phrases, private keys, or identity documents to public decoder websites.
Never use a QR code sent by a stranger or someone directing you to buy Bitcoin. If the address or network is unclear, stop and use secure support.
See how this applies
Example: you are copying a receive address from a wallet you control. Match the asset and network, compare the first and last characters after pasting, and review the complete destination one final time. Never use an address supplied by a stranger or remote helper.
Before you contact Support
First apply the checks in this article, especially the guidance summarized as: “Quick answer: The safest method is to use the wallet’s own Copy address button instead of decoding a screenshot with a third-party website.”. If the issue continues, keep the request focused on this transaction or account event and include:
- email address on the account
- approximate time of the attempt
- exact error or missing-code behavior
- redacted screenshot and device/browser used
Remove full payment numbers, government identifiers, passwords, one-time codes, private keys, and recovery phrases from every screenshot or message.