Quick answer: Crypto Dispensers sends purchased cryptocurrency to the compatible external wallet selected for the transaction. It does not provide a general customer crypto-custody balance.
What wallet control means
- The person who controls the private key or recovery phrase controls the funds.
- A public receive address can be shared for receiving the matching asset and network.
- A private key or recovery phrase must never be shared.
- Crypto transfers generally cannot be reversed after broadcast.
Before every transaction
- Open the receiving wallet yourself.
- Select the exact asset and network shown in Crypto Dispensers.
- Copy the receive address directly.
- Verify the full address, network, quote, fees, and amount received before submitting.
The Crypto Dispensers USD balance is different: it represents eligible retail-cash funding and can be used for a later Bitcoin purchase. It is not a Bitcoin wallet.
Back up your wallet using the wallet provider’s secure instructions. Crypto Dispensers Support will never ask for your password, private key, or recovery phrase.
See how this applies
Example: you are copying a receive address from a wallet you control. Match the asset and network, compare the first and last characters after pasting, and review the complete destination one final time. Never use an address supplied by a stranger or remote helper.
Before you contact Support
First apply the checks in this article, especially the guidance summarized as: “Quick answer: Crypto Dispensers sends purchased cryptocurrency to the compatible external wallet selected for the transaction. It does not provide a general customer crypto-custody balance.”. If the issue continues, keep the request focused on this transaction or account event and include:
- transaction or swap reference
- asset and network
- wallet address with the middle characters hidden
- transaction ID and status shown
Remove full payment numbers, government identifiers, passwords, one-time codes, private keys, and recovery phrases from every screenshot or message.